Digitization in transport/logistics: Revolutionizing supply chain management – Register to webinar HERE

News

The 7 Principles of Quality Management

The 7 principles of Quality Management are defined in ISO 9001:2015, so organizations can improve performance, enhance customer satisfaction, increase employee commitment, optimize processes, foster innovation, make informed decisions, and develop strong relationships with stakeholders.

images of cubes with "certification ISO 9001" written on them

Today, GxpManager is ISO 9001:2015 certified and follows its principles on a daily basis to ensure customer satisfaction, continuous improvement, and operational excellence.

According to ISO 9001:2015, here are the seven principles of Quality Management:

PrinciplesDefinitionGxpManager
Customer focusCustomer orientation means understanding and responding to customers' current and future needs. Organizations must strive to exceed customer expectations by offering quality products and services, building strong relationships, and continually improving customer satisfaction.GxpManager prioritizes understanding its customers' needs at the start of each project and continuously improving its products and services.
LeadershipLeadership involves setting a clear vision, ambitious goals, and strategic direction for the organization. Leaders must set an example in quality management, fostering employee commitment, encouraging innovation, and creating an environment conducive to excellence.GxpManager is an innovative start-up with values shared by. The technical and professional development environment encourages employees to play an active role in the company's success.
Employee involvementInvolving staff at all levels is essential to achieving quality objectives. Employees must be competent, motivated, and involved in continuous process improvement. A culture of trust, cooperation, and responsibility fosters employee commitment.All staff are involved in guaranteeing quality and continuous improvement. Thanks to a Quality department in touch with all employees and a quality management system that encourages cooperation and responsibility.
Process approachA process approach involves understanding, managing, and improving the interconnected processes that contribute to achieving quality objectives. Identifying the interactions between processes, defining relevant performance indicators, and implementing continuous improvement actions is crucial.The Quality department at GxpManager is proactive in helping all employees to understand and improve processes. Continuous improvement is achieved by optimizing performance through effective process management, efficient use of resources, and reduction of cross-functional barriers.
Continuous improvementContinuous improvement aims to increase the effectiveness and efficiency of processes constantly. This means regularly assessing performance, seeking opportunities for improvement, innovating, and implementing corrective and preventive actions to resolve identified problems.The review and improvement of processes are supported by our Quality department with the managers and employees of each process, with the aim of resolving problems quickly and efficiently and identifying areas for improvement.
Evidence-based decision-makingDecisions must be taken objectively, based on factual data and information. This requires the collection, analysis and interpretation of relevant data to assess performance, identify trends and make informed decisions.Decisions must be taken objectively, based on factual data and information. This requires the collection, analysis and interpretation of relevant data to assess performance, identify trends and make informed decisions.
Stakeholder relations managementOrganizations must identify and manage relationships with stakeholders (customers, suppliers, employees, partners, etc.) that impact their ability to deliver quality-compliant products and services. This involves understanding their needs, establishing mutually beneficial partnerships, and managing expectations.GxpManager has identified the stakeholders involved in each of these processes, and ensures that we understand their needs and expectations.

These seven Quality Management principles, defined by ISO 9001:2015, provide a solid framework for establishing and maintaining an effective quality management system focused on continuous improvement. By applying these principles, all organizations can strengthen their overall performance, increase customer satisfaction and achieve operational excellence.

An interesting approach to understanding these principles is to take them in their opposite meaning.

  • lack of interest in the customer,
  • lack of leadership,
  • staff disengagement,
  • a fragmented approach to processes,
  • stagnation,
  • decision-making based on assumptions,
  • ignorance of stakeholders.

This allows us to realize its negative impact on the organization if its principles are not respected and followed.

Since April 2023, GxpManager has been ISO 9001:2015 certified, which is proof and guarantees that all employees within the company are committed to a quality approach to daily customer satisfaction by following these 7 principles of the quality approach.

Other news

News
Overcoming Financial Barriers to Digital Transformation: Investing in the Future

a significant obstacle often hinders companies' digitalization : the costs associated with implementing compliant digital solutions

Learn more
News
2024 upcoming exhibition

GxpManager will participate at many exhibitions in 2024

Learn more
News
Barriers to Digitalization: Fear of Change.

The digital transformation of companies faces a number of obstacles that are slowing down its adoption, despite its benefits.

Learn more
News
GxpManager Joins PMT Innovation, a Catalyst for Innovation and Growth

This membership marks a significant step in our commitment to innovation and the development of our company.

Learn more
News
The Expert in Digitizing Critical Data

A medical device's risk analysis is an essential step in ensuring that it complies with current regulations and is safe for users. In this field, digitizing critical data helps ensure data compliance, safety, and reliability.

Learn more
News
GxpManager: Recognized Vendor in Gartner’s Hype Cycle for Quality by Design

Quality by Design (QbD) has emerged as a critical framework in product development and quality assurance. Its systematic approach, rooted in science and quality risk management, has garnered significant industry attention.

Learn more
News
Digitizing a medical device’s risk analysis to guarantee compliance

A medical device's risk analysis is an essential step in ensuring that it complies with current regulations and is safe for users. In this field, digitizing critical data helps ensure data compliance, safety, and reliability.

Learn more
News
Vivatech 2023 – Innovation and digitization

From June 14th to 17th, the Viva Technology trade show was held at Paris Expo Porte de Versailles, and our colleagues were on hand to present the future of critical data digitization.

Learn more
News
Digitize critical data in a secure and compliant way

GxpManager offers medical device manufacturers a digitization platform based on a Low Code No Code concept to meet regulatory requirements for the integrity and traceability of critical data…

Learn more